marisa@humanist.africa
PROJECT
Cognitive Bias Training and Development for Diversity Across EMEA
Objective: NTT Dimension Data sought to address embedded cognitive biases related to gender, age, race, and diversity within its 11,000-person EMEA region workforce. The company wanted to foster an inclusive environment by providing practical training to reduce unconscious bias and improve decision-making, collaboration, and employee engagement.
Our approach:
Solution: Humanist designed and delivered a tailored cognitive bias training program that was embedded into NTT Dimension Data’s internal training modules across the EMEA region.
Key components of the solution included:
Behavioral Modeling: Leveraging insights from cognitive science to design training that specifically addressed biases related to gender, age, race, and diversity.
Change Management Strategies: Using a structured change management approach to drive the adoption of bias-awareness behaviors within the workforce.
Interactive Training Videos: Developed engaging training videos that combined behavioral modeling with real-world examples, helping employees recognize and mitigate bias in everyday work situations.
Diversity-Focused Content: The videos highlighted the importance of diversity and inclusion, illustrating how bias impacts decision-making, team dynamics, and organizational culture.
Scalable Training Platform: The training modules were successfully integrated into internal systems, enabling NTT Dimension Data to scale the program to additional regions and departments and ensure long-term sustainability.
Impact stats
25%+
Improvement in Bias Awareness: Post-training surveys indicated a significant increase in employees’ awareness of cognitive biases across the EMEA region.
18%+
Increase in Inclusive Behavior: As measured through qualitative feedback, employees demonstrated more inclusive behaviors in team interactions and decision-making processes.
15%+
Reduction in Bias-Related Incidents: The number of instances of discrimination and bias-related complaints decreased, indicating a shift towards more inclusive practices.